Health Care Communications Solutions

Streamline Plus LLC provides comprehensive communications solutions required for user friendly methods to engage patients, compliance while securely exchanging PHI, producing audit trails, generating quality data for analytics, and for provider-provider/staff communications. Establishing and maintaining positive patient engagement 24x7 is on every healthcare leader’s mind. Health care systems and practices of all sizes offer patients many engagement points. Instead of maintaining several fragmented systems, using a comprehensive solution to engage patients via the method (voice, text, email, photo sharing and real-time chat) of their choosing, will STREAMLINE processes PLUS reduce costs.

Streamline Plus LLC enables health triage call/contact center teams to manage complex on-call schedules, uniquely, for multiple, or any combination of newly acquired practices, primary care practices, specialty practices, departments, and/or regions. Additionally, on-call providers have the flexibility to make last minute changes (audit trail captured). After engaging with a patient, via an inbound voice call or online chat, the triage call/contact center can securely send messages and mission critical alerts to providers. The provider simply clicks on the patient's callback number to initiate a call to the patient. The provider's phone number is automatically masked, or the triage telephone number can be displayed to the patient. Providers will then have options for recording and/or annotating their engagement with the patient.

Streamline Plus LLC's solutions will eliminate the waiting on hold often experienced when an answering service is used to orchestrate after hours calls between patients and providers. Asking a couple of questions and sharing simple pre-recorded responses ensures after hours requests to on-call providers are qualified. Following a patient leaving a voicemail requesting an afterhours response, the on-call provider securely receives the transcription, with key words highlighted, of the voicemail describing the patient’s needs. This helps providers make quick determinations regarding the urgency required for responding. Additionally, the voicemail’s audio file is included if any clarification of the patient’s needs is required. Enabling providers to read and listen to the patient’s needs, gives them an intuitive platform to prepare for engaging with the patient, avoids fatigue from repeatedly calling an answering service questioning accuracy of forwarded messages, and improves patient satisfaction. The provider simply clicks on the patient's callback number to initiate a call to the patient. The provider’s phone number is automatically masked or the after hours’ telephone number can be displayed to the patient. Providers will then have options for recording and/or annotating their engagement with the patient.

Streamline Plus LLC's solutions enable providers to easily establish secure emailing and/or secure photo sharing during patient engagements. One of the biggest benefits of easily selecting the patient’s preferred method of communications is maintaining compliance and security so providers can remain focused while offering the best care to patients’ needs. Patients securely share information and full resolution photos improves their engagement with providers. As a result, providers can better diagnose, prescribe, and sharing detailed information about the diagnosis and treatment while sparing the patient from an office visit. Reducing office visits for minor diagnoses and treatments opens availability for more serious, higher revenue generating visits.

Streamline Plus LLC provides comprehensive solutions to securely support provider-to-providers/staff real-time communications for sharing detailed PHI about the patient’s diagnosis and treatment via a “patient wall.” Providers are always on the go and communications must be easily accessible, in real-time, and support their workflow. “Patient walls” are where all providers involved with the care of each patient, individually, are able to communicate in real-time about the patient using a communications device, BYOD or in-house, easily accessible by the provider. Incorporating additional functionality, such as dictation, increases provider efficiency within their natural workflow without forcing them to break from rounding and/or piling up dictations until rounds are done. This improves documentation rates and increases note accuracy and details resulting in better information shared with care givers, reduction in initial denials, and shorter accounts receivable periods. Incorporating comprehensive functionality within providers’ natural workflow increases productivity resulting in more quality patient-provider face-time.

Streamline Plus LLC's comprehensive communications solutions can also send appointment reminders, with tailored message content providing clear details. This same flexibility can be used for sending screening tests and surveys for patient visits requiring follow up.

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Health Care Speech Analytics Solutions

Streamline Plus LLC provides the measuring tools so you can manage your help desk and triage call/contact center. During peak periods, triage needs to be prepared with the best resources to respond effectively and efficiently during patient engagements. Speech analytics, sentiment analysis, and predictive modeling will identify the level of service your patients desire and tweaks needed to achieve a competitive edge.

Streamline Plus LLC provides comprehensive speech analytics and predictive modeling tools enabling triage call centers/contact centers to analyze 100% of spoken words and perform sentiment analysis for 100% of engagements. The capability of achieving 100%, will truly identify levels of quality assurance being achieved, trending requests for care, post discharge improvement strategies, and content needed for training on the best techniques to use during patient engagements. Whether your triage call center/contact center is used for primary care practices, specialty practices, hospitals, or health systems, Streamline Plus LLC's speech analytics, conversation sentiment analysis, and predictive modeling tools will accurately produce the insight needed to drive optimization and compliance across your entire health care system.

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Health Care Electronic Signature Solutions

Streamline Plus LLC provides low cost, high value signature pads for capturing and saving signatures electronically. Eliminate printing, signing, and scanning every page of documents that require a signature. Solutions are compatible with Epic EHR system and many other systems used at hospitals, health systems, primary care practices, and specialty practices.

Additionally, capture signatures electronically in any of these applications:

  • Microsoft Word
  • Microsft Excel
  • OpenOffice Write and Calc
  • Adobe Acrobat and Reader PDF

Signatures can be captured electronically using an e-signature pad at patient registration and/or a wireless device at the bedside.

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Health Care Electronic Forms and Electronic Signature Solutions

Streamline Plus LLC provides electronic forms (e-forms) with multiple electronic signature (e-signature) options to accommodate any workflow. Patients, providers, staff, volunteers, new hires (onboarding), and employees completing e-forms can easily enter information and attach documents using desktops, laptops, tablets, and mobile devices. E-form’s fields can be mandatory to ensure all required information is submitted to prevent wasting time chasing people to get all of the required information. Workflow routing can be selectable, predefined, and/or conditional. To manage on-time completion of mission-critical information and approvals, track e-forms throughout workflow and/or automatically send a confirmation whenever a workflow step is completed.

Streamline Plus LLC has multiple, standards-based, options for integrating e-forms and databases to automatically complete e-form’s fields with know and verified information already existing in databases. This will eliminate repeatedly entering the same information on every form; name, medical record number, address, telephone number, e-mail, and date of birth. Also, integrating e-forms and databases will automatically send any new or updated data captured on e-forms directly to databases and eliminate the workflow step of manually keying the captured data into databases. Additionally, all captured data; entered, selected drop down, selected checkbox, and automatically calculated, is treated as discreet data and usable for analytics.

Streamline Plus LLC will eliminate the printing and scanning workflow steps and STREAMLINE the process PLUS reduce the costs of capturing signatures during patient registration or at the bedside, capturing information, and administering the data captured. Upon completion of workflow, e-forms are securely archived electronically and available for easy retrieval, electronically, by searching with any keyword and/or number.

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Health Care Scanner Maintenance and Preventative Maintenance Services

Streamline Plus LLC offers preventative maintenance and support services for your high-volume scanners, often used in HIM, to complement the transition period to e-forms and e-signature. Since e-forms and e-signature phases out the scanning workflow step, the useful life of a scanner can be extended with preventative maintenance. Services include a field engineer pro-actively calling customers to schedule preventative maintenance. Additionally, consumables and cleaning supplies are included and shipped automatically in advance of your preventative maintenance delivery date. In addition to extending the useful life of high-volume scanners, the probability of unplanned downtime is reduced for these mission critical scanners. For desktop scanners, Streamline Plus LLC will help create a next day, advance replacement and repurposing strategy to complement migrating to e-forms and e-signature.

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